Conrad Hangzhou Tonglu

Who runs this hotel?

Three different companies can sit behind one hotel. How this works

OperatoriThe company responsible for the hotel's day-to-day operations — hiring and training staff, service, food and beverage, housekeeping and revenue management. It can be different from both the owner and the brand.

Hilton →

BrandiThe name on the door. The brand company sets standards and supplies the reservation system and loyalty programme — but it does not always run the hotel itself.

Conrad Hotels & Resorts → · Hilton